Bains Travel Limited doing business as Bains Travel, herein referred to as”Bains Travel”, accepts reservations subject to these Booking Conditions:

1. DEPOSITS: A minimum non-refundable deposit of US$200 per person is due and payable when reservations are initiated. Additional deposits are required for certain rail journeys, cruises, luxury lodges. Your Bains Travel reservations agent will advise you of the required additional deposit at the time of making your reservation.

2. FINAL PAYMENT: Final payment must be received by Bains Travel at least 45 days prior to departure. For reservations made less than 45 days prior to departure, full and final payment is due at the time of making the reservation. Failure to make final payment when due will result in the reservation being automatically cancelled and you will be responsible for the cancellation fees specified in Sections 4 and 6. Payment of any money constitutes acceptance of all Terms and Conditions as described herein by the purchaser and passenger.

3. METHOD OF PAYMENT: Bains Travel accepts the following forms of payment: cash, check, money order, Visa, MasterCard, and American Express. The authorization to use a credit card indicates you or your client's compliance with our booking terms and conditions.

4. AIRLINE TICKETING / CANCELLATION: If you cancel your reservation, it is your responsibility to pay any cancellation fees imposed by the airline of up to 100% of the airfare. A change of name, after the ticket is issued due to the name provided to Bains Travel not being exactly the same as the name on the passport, requires that the ticket incur the full cancellation penalty and a new ticket be issued at the relevant rate. Any deviation from the set itinerary may also affect the airfare, and you will be responsible for payment of any increase in the airfare resulting from the change. After the air ticket is issued, any change requiring ticket re-issuance (such as a change in airline dates, routing, stops, or change of name due to the name provided to Bains Travel not being exactly the same as the name on the passport) will be assessed at US$100 change fee plus any change and cancellation penalties charged by the airlines. The airfare excludes Taxes and Fees imposed by government airlines and airports. Passengers are responsible for paying such additional Taxes and Fees.

5. AMENDMENTS TO CONFIRMED BOOKINGS: After confirmation has been received there is a US$100 amendment fee each time an itinerary is revised. No amendments will be made until a deposit is received. Amendments made after documents have been issued will incur a US$150 fee to cover courier costs, communication costs and additional time to coordinate the changes.

6. CANCELLATION FEES: The following cancellation fees will apply on land arrangements based on time before departure that Bains Travels receives actual notice of the cancellation:
  45 days or more - Loss of full deposit
  Between 44-21 days - 20% of total cost
  Between 20-10 days - 35% of total cost
  Between 9-1 days - 60% of total cost
  Day of departure - 100% of total cost
We strongly recommend travel insurance to cover insurable risks.

7. REFUNDS AND UNUSED SERVICES: Travelled arrangements cancelled, amended or altered within 24 hours of your departure or once travel has commenced do not qualify for any refund whatsoever, whether part of a package vacation or individual components, nor can components be substituted for alternative arrangements. Unused services are not refundable.

8. PASSPORT/VISAS: All passengers require a valid passport and, in most instances visas. It is the passenger's responsibility to have a valid passport and the necessary visas for the countries being visited. Bains Travel accepts no responsibility if you do not have the correct documentation for your vacation.

9. WHAT IS NOT INCLUDED? Items of a personal nature such as laundry, drinks, telephone and fax charges, visa and passport fees, vaccinations, meals not specified, gratuities (unless specified), entry fees, camera fees and departure taxes.

10. ALTERATIONS TO TRAVEL ARRANGEMENTS: a) Every effort will be made to provide arrangements as described, booked and invoiced. Bains Travel reserves the right to alter or cancel travel arrangements at any time. Bains Travel will then provide, wherever possible, similar travel arrangements. Where travel arrangements of a lower standard only are available, Bains Travel will refund the difference between the price of arrangements booked and the actual arrangements provided. If the arrangements provided are of higher standard, there will be an extra charge to you.
b) In the case of a supplier, failing to provide travel arrangements as reserved, either shortly before or on arrival, Bains Travel will make every effort to provide alternative arrangements on the above basis, but shall not otherwise be liable to compensate you where such failure on the part of the supplier to provide travel arrangements is beyond our control.

11. ACCOMMODATION: Shared twin accommodations are based on two single beds or one double bed as provided by the hotel. Hotels provide triple accommodation generally with a twin or double-bedded room and one rollaway bed at an additional charge. Single room accommodations must be booked by people wishing to travel alone. Special requests such as non-smoking floors or king-size beds cannot be guaranteed.

12. SPECIAL REQUIREMENTS: You are responsible for advising Bains Travel in writing of any medical conditions that may in any way affect you ability to undertake the travel arrangements that you have purchased. In addition you must provide a letter from your doctor stating the nature of the medical condition and certifying that you are physical fit to undertake the travel arrangements as purchased. You must request in writing that Bains Travel arrange any special requirements considered necessary. Without such written notice, Bains Travel accepts no responsibility for special requirements not provided.

13. RESPONSIBILITY: Bains Travel purchases transportation, hotel accommodation, restaurant services, and other services from various independent suppliers that are not subject to its control. Bains Travel CANNOT, THEREFORE, BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OR ANY OTHER SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES that may occur due to (a) intentional, wrongful, negligent, or arbitrary acts or omissions on the part of supplier, its employees and others not under the direct control of Bains Travel, or (b) defects or failures of any aircraft, vessel, automotive, vehicle or other equipment or instruments under the control of independent suppliers. In addition, Bains Travel cannot be liable for delays in departure or interruption of your vacation arrangement caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instruments, strikes, war, terrorist activity, civil commotion or any causes beyond the control of Bains Travel. In no event will Bains Travel be responsible for consequential, special or incidental damage or loss suffered by any person. Bains Travel's maximum liability, for any reason whatsoever, will be limited to the amount paid to Bains Travel for its services. In issuing tickets and coupons for transportation of the purchaser by any means, and making arrangements for hotel or other accommodation, Bains Travel is not acting as principle but only as agent for the companies, corporation or person providing or offering the means of transportation and accommodation. To the extent Bains Travel shall not be acting as agent, as stated above, it shall be deemed to be acting as an agent of the purchaser in arranging or booking transportation and accommodation. Airlines and other transportation providers (for example, motor coach operator) are not liable for any detention, delays, loss, damage, sickness or injury, however or whomever caused, during the time passengers are not on-board their planes or conveyances. The contract of carriage used by such transportation providers when issued shall constitute the sole contract between the transportation provider and the purchaser of the vacation arrangements.

14. TRAVEL INSURANCE: Bains Travel strongly recommends Travel Insurance to provide coverage for loss of deposit, cancellation fees, lost baggage, medical expenses and other potential travel-related losses in certain circumstances. Insurance must be purchased at the time of booking and paid for with your deposit. The scope of coverage is subject to the terms and conditions of the insurance policy. Travel Insurance is underwritten by RBC Insurance Company of Canada.

15. MAPS & PHOTOGRAPHS: Maps shown within this brochure are for general information only and may not necessarily reflect actual routings and services provided. The hotel photographs may not necessarily reflect the standard of any room purchased.

16. IMPORTANT NOTE: All prices quoted by Bains Travel reflect a 3% discount for purchases made with cash/cheque. There are no discounts for purchases made by credit cards.

17. JURISDICTION: Any contract or agreement entered with Bains Travel are entered in B.C., therefore any disputes or matters pertaining to the tours, individual departures or other services, will be subject to B.C. jurisdiction only. A contract or agreement is deemed only upon issuance of any official Bains Travel receipt.